Barry and Maria Baty – Owner and Directors
Barry and Maria wholly own Top Flight Travel and are based in our Head Office in Reading. Both are extremely customer focused and their goal is to continue to build a company that is innovative and flexible in its approach and where both its staff and customers feel valued.
Barry and Maria believe in an open door policy with all staff being able to discuss any ideas or questions they may have. This flows through in to their customer service ethos, of having an upfront, honest and open relationship with clients.
As well as overseeing the operation of the company as a whole and strategically driving it forward, Barry works very closely with the Business Development Team to promote the high level of service and quality that Top Flight Travel offers to its clients. Maria’s responsibilities lie in Account Management, where she personally manages a number of our key clients. Maria also manages HR and supports sales presentations in her role as a Company Director.
Helen Webb - Head of Administration
Helen Webb manages the Administration function within the company and in conjunction with our Financial Director monitors our costs and supplier contracts, renegotiating as necessary.
Helen’s key responsibilities are to ensure that invoices and statements are raised in accordance with company/client specific SLAs, are accurate and require all relevant information. Her team also assist the Operations teams with manual invoicing and refund processing; and work alongside the Finance team in responding to client queries.
Helen has worked in the travel industry for over 26 years, joining UNIGLOBE in 1999. During her time here she has covered a variety of roles which has provided her with a complete understanding of many areas of the business. In her spare time, Helen enjoys skiing and cooking, and also spends a lot of time watching her son play football.
Natalie Barfield - Head of New Business and Account Management
Natalie Barfield has overall responsibility for the Sales and Account Management function within the business and also develops strategic relationships with other UNIGLOBE locations around the world.
Natalie’s key areas of focus include monitoring the development of sales pipelines, including RFPs, as well as overseeing the entire implementation process, an area that she has worked extensively in. Also as part of her role Natalie works closely with the Account Management team to ensure we build cohesive and strategic partnerships with our clients; and continually looks to incorporate innovative solutions into our value proposition.
Natalie regularly attends networking events, both within the UNIGLOBE network and externally within the travel industry.
Natalie has been with UNIGLOBE since 2000 and in this time has fulfilled a variety of roles, providing her with a sound understanding of many areas of the business. In her spare time Natalie enjoys spending time with her family and travelling as well as keeping fit, having participated in a number of running events.
Vanessa Hailstone – Head of Operations
Vanessa Hailstone has overall responsibility for the Operations function across the company, working closely with Managers and Team Leaders in each location.
Vanessa’s key areas of focus are to maintain continuity of service and quality control levels as well as driving agent productivity and enhancing client experience. Vanessa also works closely with the Account Management team to build effective relationships with our clients.
Vanessa has worked in the travel industry for over 16 years and has been at UNIGLOBE since 2000. She has a strong operational background supported by a variety of ticketing and airfares qualifications. Both in her spare time and as part of her role, Vanessa enjoys travelling to new places and meeting new people and has had the opportunity to visit a number of different UNIGLOBE agencies worldwide.
Jane Bleddyn – Training and Development Manager
Jane Bleddyn leads the strategy for both our technology/development and training initiatives within the company, working closely with many of our global UNIGLOBE partners.
Jane’s main responsibilities include developing and maintaining our online booking tool suite, creating automated processes, and working with our partners and suppliers to ensure all internal and external systems function to both company and client expectations. Jane also works closely with 3rd party providers in beta testing new products, allowing us to help them create products that are a benefit to our clients, prior to being released into the marketplace.
A qualified VA1+2 Air Fares Trainer, Jane also manages a team who design and run internal training courses for our employees.
Jane has worked with UNIGLOBE since 2001 and has worked in the travel industry for over 20 years in a variety of roles. In her spare time Jane enjoys travelling, especially to Eastern Europe where she spent 3 years working in the first Western Travel Agency in Kiev.
Simon Brown - General Manager
Simon Brown is the General Manager of our City of London office and is responsible for the effective day to day running of the entire site, working closely with key members of the Senior Management team.
Simon’s key responsibilities are to maintain continuity of service and quality control levels across the Operations team as well as driving agent productivity and enhancing the client experience. Simon also works to ensure that all London based members of staff have the necessary support and tools in order for them to operate effectively, and takes an active role in the sales process.
Having worked in the travel industry for over 33 years, Simon has extensive knowledge and experience in all areas of the business and holds a variety of airfares and ticketing qualifications. In his spare time Simon enjoys playing a variety of sports and is currently the over 40’s squash club champion at his local club.
Lisa Deacon - Finance Manager
Lisa Deacon is responsible for the day to day running of our Finance department and works closely with the Financial Director.
As part of her role, Lisa controls and co-ordinates the day to day accounting for business transactions, prepares management accounts for the company Directors, as well as overseeing the preparation of statutory accounts and VAT/Corporation tax returns. Lisa works very closely with Helen Webb to ensure both Finance and Administration departments work effectively together.
Having worked in finance for 7 years, Lisa is a fully qualified AAT member and holds an Advanced Diploma in Accounting & Business she is also a part qualified ACCA student. In her spare time Lisa enjoys all aspects of music, including going to the Theatre and Musicals.