Top Flight Travel Management

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Working for Top Flight Travel

Top Flight Travel is one of the leading independent travel management companies in the UK. Working for us in an innovative and technology driven environment is never dull. Initiative, teamwork and leadership are some of the key qualities we look for, and we pride ourselves on giving our staff responsibilities and freedom to make decisions.

We are currently recruiting for the following positions:

Junior Technology Consultant

A helpful “can-do” attitude, professional phone manner and strong literacy skills are needed, with excellent attention to detail and exceptional customer service skills essential. You should be a creative thinker who can combine outside the box thinking, drawing upon your past experience with the ability to transform those ideas into clear and complete functional solutions. You must have a strong sense of ownership of your work.

Responsibilities:

• Build, amend and update Self Booking Tools (SBT)
• Manage direct data-testing SBT’s with clients
• Test online fulfilment solutions prior to client roll out
• Act as level one support for online clients
• Investigate and implement new client technology tools
• Create and implement new client edits with quality control robotic
• Sabre script writing

For more information or to apply please email your cv with current salary details to jane.bleddyn@uniglobe-tft.co.uk.

Account Manager

The successful candidate will need to have a ‘can do’ attitude and the ability to work under pressure and to strict external deadlines.

Responsibilities:

• Ensuring policy compliance where applicable for clients
• Making recommendations and ensuring stated targets are achievable and met
• Management of the agreed SLA and KPI’s
• Communicating the needs of the client to all concerned parties
• Building and maintaining client and supplier relationships
• Ensuring the continued pro-activity of all relationships
• Implementing and overseeing Quality Monitoring and Operational Programmes
• Providing and interpreting statistical data and benchmarking accordingly
• Planning and co-ordinating review meetings, training sessions and seminars

Key attributes required are:

• Excellent written and phone manner
• Ability to interface with a wide cross section of people and quickly build professional relationships
• IT literate and analytical mind
• Excellent working knowledge of Excel, Word and PowerPoint
• Ability to work under pressure and to deadlines, and to multi task
• Ability to think outside of box and come up with innovative solutions and ideas
• Self-starter and proactive
• Confident in presenting to/meeting with clients

The role will be based at our Head Office in Reading. For more information or to apply please email your cv with current salary details to vanessa.hailstone@uniglobe-tft.co.uk.